Kellogg's is a manufacturer of cereals, cookies, crackers, and savory snacks. The company’s portfolio includes more than 100 products.
Today the company has 3 prosperous factories, a regional center, and sales offices located all across the country. With such a large-scale manufacturing and supply chain, it is extremely difficult to manage business processes without an information system. That is why the company decided to implement an ECM system.
Already back in 2017, Kellogg’s started looking for an ECM system. The company announced a bid and specified its requirements for the solution. In addition to platform functionality and performance, the bid commission assessed availability of cloud solutions, mobile apps, and solutions for electronic document exchange.
After the first bid stage, the company formed a short-list of five systems and tested its real business processes in all of them.
Extensive features of the system, competence of Directum team, and positive feedback from other customers were the main reasons why Kellogg’s eventually opted for the Directum RX software.
«The decision of the bid commission was not the last stage at all. As a vendor, Directum also passed a security check, and the Directum RX system was subjected to the risk assessment using RSA Archer. The final decision was made after the project was presented to and approved by the US parent company».
Deployment project leader, Directum Ltd.
The project started in the middle of 2018. For two weeks, implementation specialists were researching the company’s business operations. The proposed project solution contained full description of digital business processes, system modifications, and integration solutions. The project team has also provided Kellogg’s with detailed information on the architecture of the cloud system.
The company planned to transfer all its main business processes to the Directum RX system. For each of them, the Directum specialists developed a special document type and configured approval rules. All aspects were taken into account in order to get the best outcome.
Here are the key project achievements:
Also Directum RX was integrated with the accounting system. Now data on the company’s structure and counterparties is transferred from the accounting system to Directum RX, and contracting documents are transferred vice versa. This way the Directum specialists managed to avoid duplication of information and configured business processes in accordance with the Kellogg Company’s rules.
Kellogg’s deployed the Directum RX cloud system, and 675 employees are currently working in it. The company selected the Web Client as the main form of access to the working space. That way the system is easier to administer and has minimum technical requirements to user computers.
The Directum specialists held 17 training webinars aimed to help the employees of Kellogg’s master the system features. Since the users knew how to use the system from the first days of testing, the project results were not long in coming.
Only for the period of operational testing, the employees sent 893 tasks including 458 approval tasks. Due to the limited deadline for each approver and convenient work with document versions, document approval now takes much less time.
The company’s managers appreciate transparency of business processes and the ability to monitor the employees’ workload. Even the top-executives work in Directum RX. For their convenience, the system interface has been localized into English.
Another project feature is implementation of the two-factor SAML (Security Assertion Markup Language) authentication. This authentication method is more secure as employees must enter not only their login and password, but also the second factor of another type.
«The second authentication factor used in Kellogg’s is the list of questions with answers. When a user tries to pass authentication, he or she should answer one of the questions (there are 3 attempts). Therefore, the mechanism increases security of access to the system data».
Deployment project leader, Directum Ltd.
The company’s employees are already using Directum RX in their daily work. Specialists of Kellogg’s are planning to maintain the system by their own and optimize business processes taking into account the solutions features. The company is considering implementation of the digital document exchange with counterparties and integration with the SAP system.
“It was a right choice to go with Directum RX. The system functionality meets our company’s needs, including the new ones. Optimization of current business processes in Kellogg’s continues, and we are improving our procedures taking into account the existing product.
Despite the fact that not all planned processes has been put into operational testing yet, the management of contracts and requests to the Group of Reference Information Registration has been successfully digitalized. Within the project, we found optimization possibilities on the level of company’s regulations, and right now, we are improving them. The system users have already given us feedback with proposals on further development and extended use of Directum RX in Kellogg’s.
We consider Directum RX deployment project to be successful. We’d like to make a specific mention of well-coordinated work of the Directum deployment team. The work schedule and implementation stages are the exemplar for any project.”
Deployment project leader, Kellogg’s.
configured approval rules
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